Serene Gwee

Check out the latest case histories available in
http://cumminspower.com/en/solutions/primepower/

Cummins Power Generation powers a growing paradise in the South Pacific.

Cummins Power Generation’s ability to provide a fully integrated and automatic prime power system was a key factor in its selection by the Cook Island Investment Corporation to design, build and commission the new cutting-edge diesel power station.

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Cummins Power Generation powers a news empire.

Cummins Power Generation’s reputation for providing reliable equipment and machinery, combined with its quick-footed reactions to challenges was why the News Ltd headquarters chose Cummins Power Generation power generators to provide them with a turn-key emergency power solution.

Read more..

An influential crowd of industry and opinion leaders attended the Pacific Power Association (PPA) Conference that was held at Port Moresby, Papua New Guinea on 5th July 2010.

The 159 participants of this conference comprises of Active members from Pacific Island Utilities and Allied members who are mainly power suppliers. Cummins Power Generation (CPG) who is an Allied member was also a participant in this event where 12 honourable speakers from different parts of the world were also present.

The conference provides a single platform in the South Pacific for both the Allied and Active members to meet and network for potential future business partnership.



Cummins Power Generation has always been an active participant of this annual PPA Conference and has acquired business deals worth 10 million since year 2008 from Marshall Islands, Tahiti, New Caledonia, Tonga, Cook Islands, Northern Mariana Islands, as well as the upcoming American Samoa project.

A day in the PPA conference typically involves engineer's workshops, trade shows, and full day sessions on subjects of utility supply to technical topics. Hearty discussions among members of the audience pertaining to global issues with power management and power crisis; alternate fuels, energy conservation and energy efficiency were also encouraged.



Year after year, strong relations are established through the platform of PPA. This event was a great opportunity for customers and suppliers to mingle, where participants come together fusing business and pleasure.

A large hypermart in Vietnam, Big C encompasses everything a conventional mart provides, and more. It operates a modern retail business, which is managed under the umbrella company of Casino group. It is one of the major retailers in the world, with over 200,000 employees working in stores worldwide – in Thailand, Argentina, Uruguay, Brazil, Columbia, France, Madagascar and Mauritius.



Today, Big C has a total of 10 stores all around Vietnam. Offering a clean, comfortable shopping experience with a wide assortment of goods at affordable prices and outstanding customer service in order to ensure the winning business strategy.



This winning strategy is reinforced with Cummins Power Generation, the leading power supplier at the forefront with reliable and qualified power solutions. Met with varied requirements of each of the 5 hypermarts and providing back up power ranging from 900kVa to 2500kVa, Cummins Power Generation certainly rose up to the challenge with service professionalism and excellence.

Convenience of reliable service support is achieved due to the availability of DKSH, a Cummins authorized dealer in Vietnam who provides round the clock after sales service and maintenance service scheduled for 6, 12, and 24 months operation for this project.

Cummins Power Generation’s ability to provide technologically advanced equipment and machinery, together with professional sales service support and cost effective price was also one of the main factors in Big C Vietnam choosing to use power generator sets by Cummins Power Generation.

An end target for Cummins Power Generation is to establish relations and be the main partner of Big C Vietnam in upcoming projects, slated to be conducted in all provinces in Vietnam.

The 2010 South Pacific Dealer Conference was held at the Holiday Inn Bloomsbury, London, from 19th to 21st July 2010.

Hosted by Distribution Power Generation, the conference was attended by dealers’ representatives from UON Power & Water, Macfarlane Generators, Generator Power, Expro (Qld) and Powerplant Supplies.

The comprehensive 3-day schedule commenced with three-way update presentations made by dealers, Cummins Power Generation and distributor on the South Pacific power generation business landscape, dealers’ business progress and Cummins Power Generation products. Day 2 was a manufacturing facility tour in Kent which culminated, to a lively forum discussion on Cummins Power Generation products.


Dealer Support workshops were conducted on the 3rd day, engaging the participants with a discussion on how Cummins Power Generation and the dealers can improve its future dealings and thus achieve a better working relationship.

A Face-to-Face meeting with Individual dealers was also arranged, and this helped to facilitate a discussion to procure a general understanding of the individual dealer’s needs to achieve and exceed its sales target.



The conference provided an extensive programme that benefited both Cummins Power Generation and its dealers. Its goal to strengthen bonds was definitely accomplished during this conference.

Sales Training And Recognition (STAR) Training took place recently at PT Altrak training grounds. 14 sales executives hailing from branches such as Balikpapan, Medan, Surabaya and Semarang attended this exclusive training for two and half days.

This class training is the second phase of the STAR commercial genset training, and was led by PGBU trainer Mr Lim Keow Teck, together with BDM Mr David KP Lim.



Phase 1 provided online training where participants are required to complete 15 intensive modules of Technical Selling while Phase 2 covers primarily the succinct focus of the 6-Step Sales Process, Aftermarket and Power Solution Selling.

The training also concentrated on developing soft selling skills, honing the art of negotiating, presentation skills as well as time management.

Mr Jeffrey Koh, Sales Director, congratulated PT Altrak on their sales success in 2010, which will be a record year, and he encouraged them to do even better in 2011

Pak Halim Hairuddin, General Manager-PT Altrak who is well versed technically, delivered a product presentation to the sales team on gas engine technology.



The training resulted in full-blown participation among employees. Many enjoyed the workshop sessions and tricks of the trade experiences on selling, building relationships and success factors were shared between each other.

STAR looks forward to convert the next batch of participants into confident professionals, ready to take on any challenge to come their way!

We are the major provider of outstanding products and superior services that are highly in demand all over the world, be it for business and leisure.  All activities in the company start with an input from our customers and the needs of the business. Nothing is more fundamental to our success than providing real value to our customers.  Cummins Power Generation customers purchase our products and services only when they believe that we can provide real value to, in turn, help them to succeed.

Customer Service Excellence (CSE) Program is one of Cummins’ critical business initiatives focused in helping the company become the customer’s first choice. The goal is to create profitable customer loyalty.  Our ability to deliver the Cummins’ brand promise of dependability can be enhanced when we view things from a customer perspective.  CSE is designed to examine and improve every Cummins Power Generation “touch point” to which customers are exposed to.  We capture this sentiment and strategy akin to seeing things “Through the Lens of the Customer” and believe that it will help Cummins Power Generation become the supplier of choice.

By practicing Customer Service Excellence, we believe we can improve on being more responsive. Being more responsive means that we map the customer’s experience and then define and re-enforce standards of responsiveness.  We acknowledge our customer’s requests and promptly get back to them, and providing the information as efficiently as possible.

Cummins Power Generation’s global Service Support group has improved its ability to affect customer satisfaction levels with the implementation and utilization of Issues Tracking System (ITS). Driven by the goal to improve Customer Support Excellence in the Parts & Service (P&S) organization, it is able to support products globally despite manufacturing or customer location. 

Thus, instead of being “manufacturing site-centric,” each regional Parts and Service Group has the ability to respond to issues concerning products produced from anywhere in the world. 

The Issues Tracking System tracks all responses and solutions, and so the Service Engineer in one region can reference the details or solutions from another region on a particular issue or model.  All the data that is entered becomes knowledge database which the field can view as a self-help feature.  It’s geared towards one single goal, which is to immediately service the customer’s needs and quickly resolve the issue. 

Utilizing the Issues Tracking System was only part of the group’s strategy to increase its level of responsiveness and support of CSE measures for customer’s satisfaction also boils down to the quality and performance of a product. Cummins Power Generation will keep on striving to make both ends meet, further maximising our potential in the industry.



Grace Lee
Manager, PowerGen Service - Asia Pacific

Dear readers,

Try recalling the effort you took to mail a handwritten letter, complete with a self-adhesive stamp and dropping it into the mailbox; or painstakingly flipping through the flimsy pages of a directory in search of a telephone number. It may seem like a lifetime ago but the strange thing is, those moments were never too far behind.

The internet explosion led us well into a myriad of online activities that one only previously dreamt of experiencing. The exponential reach that the Internet can, and have already achieved, proved to staggering.

If Facebook were a country, it would be the fourth largest in the world. Not at all surprising. Radio took a whopping 38 years to reach out to 50 million users while Facebook took only a mere fraction of 6 months. Add that to the existing users of Youtube, Linkedin and other social media sites, the numbers are phenomenal.

For the benefit of our readers who are grappling with the aforementioned terms, they are simply the new wave of technology taking the Internet generation by storm, also known as “Social Media”- an online network that allows people to share opinions, insights, experiences and perspectives with one another.

The evolution of social media did not take place overnight. It manifested more than a decade ago when sites were created to allow users to create profiles, make and/or add friends whom they could interact with. Popular sites that made an impressionable impact, such as Friendster and ICQ Buddy, may still ring a bell for some of the mature marketers.

So, is social media a fad, or is it here to stay?  I am partial to the latter; for the basic principle of networking and socializing via online technologies is set to increase exponentially.

How can this be applied to the world of business, you ask? Plenty as you can imagine. B2C companies have long jumped onto the bandwagon; embracing social media and making it part of their marketing strategies. Take Dell, one of the first few organizations that started a humble online blog, which in turn allowed them to extend their reach to the media-savvy potential and existing customers. Through the “grapevine effect”, these customers spread the information through word-of-mouth, or simply by sharing links, and awareness is inevitably achieved.

Cummins Power Generation is not lagging behind either; social media now plays an essential part of many initiatives that we embark on. The general idea is to keep up with the online trends, which are related to power generation and offer relevant information to the various industries and markets that we serve.

We hope to disseminate information on our products and services that can be easily retrieved by a wider audience comprising of engineers, contractors, dealers, distributors, employees, OEMs, commercial end users and homeowners.  By using a mix of approaches, we aim to reach out and listen to our audience effectively. These include our websites, social media sites such as Facebook, Twitter, LinkedIn, Youtube.

We have also specially created our own blog dedicated to the on-goings at Cummins Power Generation- this is where we upload articles from newsletters and share pertinent power generation news. These initiatives are not time-based projects. Their effectiveness will be monitored continuously and modified as needed by the social media core team – a global team of market leaders from various regions.

As you read this article from our blog, my 80-year-old grandmother should be navigating Facebook in search of her great-grandson latest pictures taken by his parents whom are based in Hong Kong. The beauty of social media certainly has no age limit! Have fun surfing our pages.

Serene Gwee
APAC Regional Market Lead
Cummins Power Generation

2nd Power Sri Lanka 2010 International Expo proved to be a success among VIPs, industry leaders and clients alike, making an impressionable impact on the estimated 1,400 attendees.




Endorsed by the ‘Ministry of Power & Energy – Government of the Democratic Socialist Republic of Sri Lanka’ and supported by the ‘Sri Lanka Convention Bureau’ (SLCB), this prestigious event gathered professionals from around the world to congregate and to network – and presented them with an impressive display of the latest innovations and technology.


Front Row (left to right)
Mr. Rohan Fernando, Jt. Managing Director – Trade Promoters (Pvt) Ltd, Mr. Vidya Amarapala, Chairman – Ceylon Electricity Board, Ms. Meherun N Islam, President & Group Managing Director – CEMS USA & Aisa-Pacific, Mr. Priath Fernando, Chairman – United Tractor & Equipment (Pvt) Ltd (CAT)
Back Row (left to right)
Mr. S Sarwar, Group Director, Global Operations (CEMS Global), Mr. S Ganesan - Zuzlon, Mr. Vipula Wanigasekere, General Manager – Sri Lanka Convention Bureau

Cummins Power Generation, one of the leading players in the development and manufacture of pre-integrated power systems was proud to be a co-partner for this event. 
Cummins Power Generation’s authorised sole distributor in Sri Lanka, Trade Promoters Limited (TPL), showcased highlights of Cummins Power Generation’s low emissioned generators, the QSL9 series, and the X1.3 from its compact series. The display of these two products showed Cummins Power Generation’s commitment to leading the way in developing power solutions that will also reduce its carbon footprint.




An open type C220D5e generator set powered by a Cummins QSB7 engine was displayed at the booth while an enclosed version of the same genset welcomed visitors at the entrance.

The C11D5 compact generator set powered by the Cummins X1.3 engine was launched with the display of a soundproofed version at the booth. To further reinforce the concept of Power of One, PE components such as GTEC and PCC Simulator were installed at the booth. To enhance the Cummins Power Generation and TPL profiles, presentation videos of Cummins Power Generation as well as TPL key projects were played on large screens located in the booth and at the entrance to the main hall.




The Cummins Power Generation booth welcomed industry players from state owned power generation and distribution companies as well as eminent guest - the Chairman of Ceylon Electricity Board (event guest of honour) who was impressed with Cummins Power Generation’s commitment to leading the market in relation to emissions compliance and the company’s innovative approach to the development of cleaner, greener and quieter engines.

The outstanding overall presentation of the booth (from the attractive design to the strong Cummins Power Generation brand presentation, lighting and screen displays) prompted the Chairman for CAT distributor in Sri Lanka to pay a tribute to the Cummins Power Generation booth.



While many took a keen interest in the interactive demonstration carried out by TPL sales staff using the PCC simulator, much to the delight of budding engineers in the industry, it was Jeffrey Koh’s closing speech urging genset vendors in Sri Lanka to come together to address industry issues, as well as to diminish barriers for the benefit of the industry and country, that really struck a chord with the audience.

DIETHELM & CO LTD TECHNOLOGY has changed its company name to Cummins DKSH (Vietnam) LLC, effective 01 July 2010.

Their office has moved to :

E-TOWN 2 BUILDING
1st Floor
364 Cong Hoa Street, Ward 13
Tan Binh District, Ho Chi Minh City, Vietnam
Phone : (84) 8 38134124
Fax : (84) 8 38134140

The Balikpapan Expo 2010 marked its 6th successful year of exhibiting the finest of goods ranging from Transportation, Bio Fuel Development, Oil and Gas Related Industries.
The three-day affair held at the Balikpapan International Sport & Convention Centre (DOME), Balikpapan City, East of Kalimantan, was a well-received event by both the media and industry leaders.

An approximation of 125 companies related to the business of many different sectors joined the event, one of which is PT. Altrack 1978, a single agent from Cummins Inc USA for Indonesia since 1984 and recognized as one of the main genset suppliers in Indonesia.

As a gold exhibitor, PT Altrak took the biggest floor space area of 200 square meters displaying among others, Cummins Engine, Cummins Power generator sets - the C900D5 with PCC3201 (paralleling control) and ES28 (enclosure set) which inevitable received approval from the industry experts.



The attractive booth were graced by important VIPs such as representatives from Kaltim Prima Coal (KPC), the second biggest coal exporter in the world- an impressive track of 100 million tones a year, making it the biggest exporter in Indonesia (2nd in the world). Mr Loeky Moniaga and Mr Hairuddin Halim, Managing Director and General Manager of PT Altrak respectively were also in attendance to give full support of the event.



The event generated numerous enquiries on Cummins Power Generation products and services ; and visitors to the PT Altrak booth were pleased with the information shared.

It was indeed a successful show.

As part of its Sales and Marketing initiative to increase market share in Korea, Cummins Power Generation hosted a "Cummins Powergen" seminar for key industry players.



The seminar held on 4th June 2010 at COEX Intercontinental Hotel, Seoul Korea, was attended by a group of 24 key Purchasing and Business Development personnel from the Engineering and Construction industry.



Cummins Power Generation key products and technology were introduced in this flagship event. A comparative study on Cummins Power Generation competiveness among its competitors was also presented to the attentive participants.



The seminar ended on a high note with participants expressing their satisfaction with the content shared during the seminar. This is definitely a start for Cummins Power Generation Korea in building relationship with potential customers.

Here at Cummins Power Generation, our modus operandi is to serve you. You are more than just a consumer, a client or a paying customer – when it comes to the line of products and service we provide, it is only natural that we aim to go beyond the usual lucrative exchange between dealer and customer.

At the end of the day, we want to be the company that you can continue to trust, which is why we feel that is our responsibility to educate both interested clients and customers with our history, background and dealings.

We aim to provide you with knowledge, so that you better understand the origin of our products, as well as our values and practices.

Please feel free to view the following new sales tools and videos that we have included for your kind perusal and reference.


White Papers
White Papers can be found at
http://www.cumminspower.com/en/technical/papers/

The newly uploaded white papers are:

• Ambient vs. AOC Cooling PT-9007
• Anti-vibration Mount PT-9008
• Ultra Low Sulfur white Papers PT-9009
• Impact of T4 Emissions PT-9010
• Gains Tuning white paper PT-9006

Case Histories
Check out the latest Case Histories

• Superfrango interactive case history (Brazil)
  • http://www.cumminspowerdocs.com/casehistories/superfrango/intro.html
• Fridley interruptible interactive case history (Fridley, US)
  • http://www.cumminspowerdocs.com/casehistories/fridley/index.html
• Codetel telecommunications case history
  • http://www.cumminspower.com/en/solutions/emergency/
• Superfrango case history (Brazil)
  
  • http://www.cumminspower.com/en/solutions/peakingpower/
• Noridian iWatch case history
  • http://www.cumminspower.com/en/solutions/emergency/
• Nortech case history
  
  • http://www.cumminspower.com/en/solutions/primepower/

Archive of other Case Histories can be found at:
http://www.cumminspower.com/en/about/literature/


Videos
View videos on Cummins Power Generation Youtube channel:
http://www.youtube.com/cumminspowergen

An Australian Energy Company owns and operates a number of peaking power stations within Australia, one of which is a 20 MW non-scheduled peaking power generation facility located in the Southern suburb of Lonsdale, Adelaide, South Australia. The Lonsdale plant built in 2001 by Cummins Energy Solution Business consists of 18 x 1125 kW containerised generator sets generating at 415 volts stepped up via individual transformers to 11 kV and connected to the Utility Network substation adjacent to the site, overall control of the system being provided by a Cummins DMC300 master controller.


Existing Lonsdale Plant

On the success of its existing plant, the Energy Company has once again engaged Cummins Energy Solutions Business to expand its operations in South Australia by an additional 65 MW consisting of 36 x QSK60G4 generator sets, making it one of the largest diesel powered non-scheduled peaking power facilities in the Southern hemisphere.

For commercial reasons the existing 20 MW plant will retain the name “Lonsdale” plant whilst the new 65 MW plant will be known as the “Port Stanvac” plant. 

To enable the overall expansion works in order to proceed with the existing 18 Cummins KTA50 powered containerised generating set units, associated transformers and switchgear from the Lonsdale site will be moved to a new location. The new site is to the Northwest of the present location across an existing public road that is to be retained.
The task confronting Cummins is both challenging and demanding as both sites are required to be completed and in operation by early December 2010. This is to ensure that the Energy Company is able to capitalise on providing power to meet the summer electrical peak demands that occur on the Utility Network from December to March each year in South Australia.


Showing the Lonsdale generating sets in their original position.  The new location for these
sets is to the North, shown bounded in mauve.  The new Port Stanvac site will be located in
the area bounded in green.

The new Port Stanvac station of 36 x QSK60G4 generator sets will consist of two groups of 18 housed in two large buildings generating at 11 kV and connected to the Utilities network via an outdoor switchyard with two, 40.5 MVA, 11 kV / 66 kV step up transformers and accompanying 66 kV outdoor circuit breakers.

Cummins Energy Solutions Business (ESB) are contracted to provide the Energy Company a complete solution including all required federal, state and local approvals, civil, mechanical and electrical design, construction and commissioning.

As always, Cummins has met the customers challenge head on with works on both sites well advanced. 85% relocation of the Lonsdale plant has been achieved and the first building with its contents of QSK60G4 generator sets in place is 75% completed with the second building well underway.   

In conjunction with ESB Cummins Power Electronics, are supplying for the new Port Stanvac site two major 11 kV switchrooms complete with Schneider 11 kV switchgear, numerous small control panels and distribution boards and a Cummins DMC300 master controller for overall system control. Two new ABB 11 kV Utility Network supply breakers are also being provided for the relocated Lonsdale site to satisfy current electricity regulations.

Keep your eyes posted for further updates in months to come on this exciting Cummins project.

Australia’s largest newspaper publisher, News Ltd, has chosen Cummins Power Generation to supply its Sydney headquarters with a new turn-key power solution. News Ltd publications account for around 70% of Australia’s circulation; it electronically produces principal dailies such as The Australian (Australia’s only national daily broadsheet), The Daily Telegraph and The Sunday Telegraph. As the world’s leading power supplier with a strong presence in over 190 countries, Cummins Power Generation provides some of the world’s largest organisation with reliable and quality power systems – and News Ltd is no exception. In working with News Ltd, Australia’s largest newspaper publisher, owned by Media Mogul Rupert Murdoch, Cummins Power Generation needed to develop an emergency power system to ensure the company’s data centre, which operates round the clock worldwide was kept running and producing its publications.

Cummins Power Generation put together a power package for News Ltd that comprised of three Cummins C350D5 generator sets complete with Cummins PowerCommand 3100 digital paralleling equipment and a Cummins DMC1000 digital master control system. To serve the needs of News Ltd, the Cummins C350D5 generator sets work in conjunction with a UPS (Uninterrupted Power Supply) system of batteries. In the event of a mains failure, the UPS system maintains power supply until the three generator sets come online and take over within 10 seconds. On the other hand, the Cummins DMC1000 digital master control system monitors the building load, provides load control as well as provides a function called load demand which ensures the generator sets running, are only those needed to meet the building’s demands.

This effectively reduces unnecessary running of the generators and improves fuel economy. A large challenge that Cummins Power Generation faced was to maintain emergency power to News Ltd headquarters during the removal of the old generator sets and installation of the new system to keep the headquarters at maximum operational efficiency during this period of change. David Van Brussel, Contracts Manager, Cummins South Pacific and Greg Conrad, Sales Executive, Cummins South Pacific, both of whom headed up this turn-key project, provided a solution by working closely with News Ltd to co-ordinate the installation of a temporary 750 kVA Cummins Power Generation QST30 generator set. This allowed Cummins Power Generation to gut the plat room, install the new generator sets, generator switchboard and DMC1000, and fully test the new emergency power generator system in only four weeks before use. Providing top-notch quality service, excellent after-sales support and instilling confidence in the client in Cummins Power Generation’s products and capability have always and will continue to be what sets Cummins Power Generation apart from its contemporaries.

True enough, these qualities are echoed by Rob Taylor, facilities engineering consultant for News Ltd, as he says, “The installation is excellent as has been the support from Cummins.”